Refund Policy
Complete guide to sirynelora's refund procedures and eligibility requirements
Refund Policy & Procedures
At sirynelora, we're committed to providing exceptional budget preparation education and ensuring student satisfaction. This comprehensive refund policy outlines our procedures, timelines, and eligibility criteria for course refunds as of January 2025.
Refund Eligibility Criteria
Full Refund Period
Students may request a full refund within 14 days of enrollment, provided less than 20% of course materials have been accessed.
Partial Refund Period
Between 15-30 days after enrollment, partial refunds are available on a pro-rata basis depending on course completion percentage.
Technical Issues
Full refunds available if technical problems prevent course access for more than 5 consecutive business days.
Medical Circumstances
Special consideration for refunds due to serious illness or family emergencies with appropriate documentation.
Refund Process Timeline
Submit Refund Request
Complete our online refund form or email info@sirynelora.com with your enrollment details and reason for refund request.
Application Review
Our student services team reviews your request within 3-5 business days and may contact you for additional information.
Decision Notification
You'll receive an email notification regarding the approval status and refund amount within 7 business days of submission.
Payment Processing
Approved refunds are processed within 10-14 business days to your original payment method.
Important Refund Conditions
Refunds cannot be processed for courses completed beyond 80% of total content. Students who have downloaded course certificates or completed final assessments are not eligible for refunds. All refund requests must be submitted through official channels and include original enrollment confirmation.
Payment Method Considerations
Credit card refunds typically appear within 5-10 business days after processing. PayPal refunds are usually instantaneous once approved. Bank transfer refunds may take 7-14 business days depending on your financial institution. For international students, additional processing time may apply due to currency conversion and banking regulations.
Students who paid through installment plans will receive pro-rated refunds based on payments made and course completion percentage. Any outstanding payment obligations will be canceled upon approved refund requests.
Special Circumstances
sirynelora recognizes that unexpected situations may arise that prevent course completion. We offer compassionate consideration for refund requests involving serious medical conditions, family emergencies, or significant life changes. Supporting documentation may be required, and decisions are made on a case-by-case basis.
Military deployment, job relocation, or other circumstances beyond student control are also considered for special refund arrangements. Our student support team works closely with affected students to find appropriate solutions.
Appeals Process
If your initial refund request is declined, you have the right to appeal the decision within 30 days. Appeals should include additional documentation or circumstances that weren't considered in the original application. The appeals committee reviews cases independently and provides final decisions within 14 business days.